Creating a Culture of Resolution, Not Resistance
Conflict, whether from customers, employees, or internal teams, is inevitable in any organization. However, the way a company handles complaints, disagreements, or dissatisfaction determines its …
Conflict
Calling the Pass: Leading Through Conversation, Not Commands
Picture a bustling kitchen in the throes of dinner service. Orders fly, pans sizzle, and the air crackles with tension. Amidst the controlled chaos, the …